Client Welcome Pack

Welcome to Cleaning Solutions Bristol!

Thank you for choosing Cleaning Solutions Bristol. We’re delighted to have you on board and are committed to providing you with top-notch cleaning services tailored to your needs.

Our Services

We offer a range of cleaning services, including:

• Airbnb Turnaround Cleaning
• End-of-Tenancy Cleaning
• Regular Domestic Cleaning
• Deep Cleaning Services
• Commercial Cleaning

Each service is customised to ensure your space is spotless and welcoming.

Minimum Call-Out Charge
All bookings are subject to a minimum charge equivalent to 2 hours of service, regardless of the actual time required on-site. This standard call-out ensures we can cover travel, staff time, and operational costs.

By booking or receiving services from Cleaning Solution Bristol, you agree to be bound by our Terms & Conditions, available at www.cleaningsolutionbristol.co.uk/terms-conditions.

Last updated: May 03 2025

Cleaning Services Agreement

Cleaning Services Agreement

This Cleaning Services Agreement (“Agreement”) is entered into by and between Cleaning Solutions Bristol LTD, Company number 12974269 a company registered in England and Wales (the “Service Provider”), and any party (the “Client”) who engages the Service Provider’s cleaning services by confirming a booking via email, telephone, website, or payment, collectively referred to as the “Parties.”

By proceeding with a booking, the Client agrees to the terms outlined in this Agreement.

  1. Services
    The Service Provider agrees to provide cleaning and/or linen hire services as agreed in the booking confirmation. Services may include, but are not limited to:
    • Domestic and commercial cleaning
    • End-of-tenancy cleaning
    • Serviced accommodation turnover
    • Linen hire services
    • Deep cleaning

The exact scope of work, frequency, and duration will be detailed in the booking confirmation or service schedule provided.

  1. Pricing & Payment
    • Standard Rates: All prices quoted are exclusive of VAT unless explicitly stated. VAT will be charged at the prevailing rate.
    • Bank Holidays: Services requested on UK Bank Holidays incur an additional 50% surcharge.
    • Emergency/Short Notice Services: Subject to availability and may incur an additional charge, advised at the time of booking.
    • Minimum Booking Time: 2 hours unless otherwise agreed.
    • Payment Terms: Invoices are issued after service and are due within 7 days. Late payments may incur a charge of £15 per overdue week.
    • Accepted payment methods include bank transfer and approved digital payments.
  2. Booking Acceptance
    A booking is considered accepted when the Client:
    (a) Confirms a service date and time via email, phone, or online platform; or
    (b) Makes a payment (full or deposit); or
    (c) Accepts a written quote and proceeds with scheduling.
    By accepting a booking, the Client agrees to be bound by the terms of this Agreement.
  3. Cancellations & Access
    • Cancellations must be made with a minimum of 48 hours’ notice to avoid charges.
    • Cancellations within 48 hours are subject to a charge of 50% of the agreed service fee.
    • If cleaners are unable to access the premises or are turned away, the full service fee remains payable.
    • Any key collections, lockbox access, or specific entry instructions must be provided in advance.
  4. Client Responsibilities
    The Client agrees to:
    • Provide safe, uninterrupted access to the property at the scheduled time.
    • Ensure the premises are free of hazards or inform the Service Provider in writing.
    • Communicate any special cleaning instructions or priorities in advance.
    • Remove valuables or fragile items prior to service if concerned about damage.
  5. Liability & Insurance
    The Service Provider holds full Public Liability and Employers’ Liability Insurance.
    The Service Provider is not liable for:
    • Pre-existing damage or wear and tear
    • Damage resulting from faulty or fragile fittings
    • Unreported issues after 24 hours from service completion

Any liability is strictly limited to the total amount paid for the affected service.

  1. Termination
    This Agreement may be terminated by either party with 14 days’ written notice, except in the case of one-off services where the contract ends upon completion of the work.
    The Service Provider reserves the right to withdraw services immediately in the event of:
    • Abuse or unsafe conditions
    • Non-payment
    • Breach of this Agreement
  2. Amendments
    This Agreement may be updated periodically. The latest version will always be made available on our invoices or sent on request. Continued use of the Service constitutes acceptance of the updated terms.
  3. Governing Law
    This Agreement is governed by and shall be construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
  4. Acceptance
    By confirming a service (whether in writing, online, or by payment), the Client agrees to be legally bound by the terms of this Agreement. A signed copy is not required for enforceability.

Many Thanks

Cleaning Solutions Bristol
Company number 12974269

Last updated: May 03 2025

Expectations: Clients & Cleaners

Expectations: Clients & Cleaners — Clear Roles = Clean Results

What You Can Expect From Us
• Use professional equipment and eco-safe products
• Respect your property, privacy, and belongings
• Follow your cleaning instructions or checklist
• Report any damage or issues found during cleaning
• Lock up securely if unsupervised access is arranged
• Maintain a friendly, respectful, and professional attitude
• Follow health & safety regulations (PPE, hygiene, safe waste disposal)

Our team is:
• Fully insured
• Trained in COSHH and manual handling
• Compliant with UK health and cleaning standards

What We Expect From You (The Client)
• Provide accurate property info during booking (e.g. size, condition, access). If inaccurate details are given at time of clean extra charges will applied.
• Ensure access is available at the scheduled time (keys, codes, parking info)
• Remove valuables or fragile items from cleaning areas
• Make the space safe for our staff (no hazards, pets secured)
• Inform us of any allergies or material restrictions (e.g. flooring types)
• Share any specific instructions or checklists ahead of time
• Cancel/reschedule with at least 24 hours’ notice where possible
• Pay promptly upon invoice or booking confirmation

Cancellations & Rescheduling
• Free rescheduling with 24+ hours’ notice
• Cancellations under 24 hours may incur a small fee
• We’re flexible  just keep us informed

Before & After the Clean
Before the clean:
• Please tidy personal items so we can focus on cleaning, not organising and tidying  there is an extra £75 cost added to tidying your items.
• Leave out any preferred products or equipment you'd like us to use

After the clean:
• You're welcome to inspect and provide feedback  we’ll always aim to resolve issues quickly
• Let us know how we did — your feedback helps us improve and reward great staff

We may take post-clean photos (with your consent) to confirm service quality or for landlord reporting.

Summary Table (high level)
Our Team Will… | Clients Should…
Arrive on time, prepared & professional | Provide accurate access & instructions
Use eco-safe, COSHH-compliant products | Remove fragile items / valuables
… and more (see full terms)

Terms & Conditions & Client Agreement
By booking with Cleaning Solution Bristol, you agree to our Terms & Conditions, including our payment policy, cancellation terms, and client responsibilities. Please read our full Client Agreement and Terms of Service before confirming your booking.

Have a question or special request? Contact us  we’re happy to help.

Last updated: May 03 2025

What to Expect

• Professional Staff: Our trained and vetted cleaners arrive on time, in uniform, and equipped with necessary supplies.
• Quality Assurance: We follow a detailed checklist to maintain high standards.
• Flexible Scheduling: Services are available at times convenient for you, including weekends and holidays (additional charges may apply).
• Transparent Pricing: Additional charges apply for bank holidays and special requests.

Important Information
• Access: Please ensure our team has access to the property at the scheduled time and all areas are cleared.
• Before the clean: Please tidy personal items so we can focus on cleaning, not organising and tidying extra (FROM) £75 cost added to tidying your items.
• Cancellations: Cancellations should be made at least 48 hours in advance to avoid charges.
• Payments: Invoices are sent on the day of service and are due within 7 days. For long standing clients; for new clients payment is required before the end of service.

Contact Us
• Email: info@cleaningsolution.uk
• Phone: 07956572991
• Website: www.cleaningsolution.co.uk

Last updated: May 03 2025

Health & Safety & Insurance

Health & Safety & Insurance — Keeping Your Property Clean, Safe & Protected

We follow industry-standard practices:
• Colour-Coded Cloths & Equipment to prevent cross-contamination
• PPE worn as required
• Staff Safety & Training (COSHH, manual handling, risk assessments)
• We carry out risk assessments before commercial and first-time cleans

Client Safety & Property Care
• Keys or access codes are securely handled and only shared with the assigned cleaner.
• Entry and exit times can be logged for transparency. We have a clock in system.

Public Liability & Insurance
• Public Liability Insurance: Up to £5 million
• Employer’s Liability Insurance: Fully compliant
• Accidental Damage Cover: We cover breakages caused during cleaning (subject to terms). Certificates are available upon request.

Last updated: May 03 2025

Extra Charges

Additional Charges & Optional Services

  1. Biohazard Cleaning – (FROM) £150 (blood, bodily fluids, faeces)
  2. Deep Clean (Severe Conditions) – (FROM) £100
  3. Poor Property Condition Surcharge – (FROM) £25–£50
  4. Rubbish/Waste Removal – (FROM) £25–£75
  5. Fridge/Freezer Cleaning – £15–£25 (if emptied in advance)
  6. Oven Cleaning – £35–£70
  7. Carpet Cleaning – From £25/room
  8. Wall Cleaning – From £30/room
  9. Balcony/Outdoor Areas – £20–£50
  10. Dishwashing – From £50
  11. Pet Hair Removal – £15–£30
  12. Cupboards/Drawers (Inside) – £5–£15 per room (only included in certain cleans; must be empty)
  13. Unattended Cleans with Key Collection – £10–£25
  14. Heavily Soiled Bathroom Fee – (FROM) £70 per bathroom
  15. Urgent or After-Hours Cleaning – £20–£50
  16. Late Payment Admin Fee – £25 + interest
  17. Missed Appointment / Lock-Out Fee – 50% of service
  18. Linen Collection for Airbnb Clients – £15–£30 (plus possible urgent surcharge)

Before the clean: please tidy personal items — extra (FROM) £75 cost added to tidying your items.

Last updated: May 03 2025

Payment Terms

Payment Terms

• Extra charges apply for bank holidays.
• 48-hour cancellation policy.
• Payment for new clients is due before leaving cleans; payment for long-term clients is due no later than within 7 days. Payments must be made on the day of service unless otherwise agreed.

Late payments may incur:
• 8% interest above the Bank of England base rate
• A £25 admin fee for overdue invoices or recovery processes

Not liable for pre-existing damage. Governed by laws of England and Wales.

  1. Payment Obligations  Client agrees to pay invoices in full by the stated due date.
  2. Invoicing Schedule  Invoices issued daily or upon project completion as agreed.
  3. Late Payment Policy Accounts unpaid 24 hours past due may be suspended.
  4. Invoice Disputes  Must be raised in writing or by phone within 5 days of invoice date.
  5. Payment Methods  Bank transfer, debit/credit card, other methods by prior arrangement.
  6. Payment Non-Compliance — May lead to suspension/termination, withdrawal of future booking eligibility, legal recovery action.

Right to Refuse Work — We reserve the right to refuse or cancel jobs due to unsafe conditions, abuse, inappropriate behaviour, discovery of biohazards, etc. In such cases, the full service fee may still be charged.

Last updated: May 03 2025

Additional Charges & Special Conditions

Cleaning Solution Bristol Terms & Conditions
Last updated: May 03 2025

These Terms & Conditions outline the agreement between Cleaning Solution Bristol (“we”, “our”, or “the Company”) and the Client (“you” or “the Client”) for the provision of cleaning services. By booking a service, you agree to the following terms.

  1. Bookings & Cancellations
    • All bookings must be confirmed via phone, email, or online form.
    • Cancellations made with less than 24 hours’ notice will incur a 50% cancellation fee.
    • Repeated short-notice cancellations may result in termination of service.
  2. Access to Property
    • Client must ensure team has access at agreed time (keys, alarm codes, etc.).
    • Lock-out fee of 50% of service cost if unable to gain entry.
    • For unoccupied properties, client responsible for providing correct access instructions.
  3. Scope of Services
    • Standard services include general domestic/commercial cleaning as specified at booking.
    • Exclusions include pest control, mould remediation, hoarding/hazardous waste removal, pet waste cleanup (unless booked), high-level exterior cleaning.
    • We reserve the right to refuse any work unsafe or beyond our scope.
  4. Additional Charges (detailed earlier — biohazard, deep clean, poor condition surcharge, admin/staff waiting fee, etc.)
  5. Breakages & Liability
    • Staff take care but accidents happen. We are not liable for existing damage, fragile/unsecured items, damage caused by client’s own products or equipment. Claims must be reported within 24 hours. Public liability insurance details available.
  6. Client Responsibilities
    • Provide safe working environment, utilities, secure/remove valuables, secure pets.
  7. Photos for Documentation
    • We may take before-and-after photos to document service quality and condition. Photos kept private and not used for marketing without consent.
  8. Payments
    • Payments must be made on the day of service unless otherwise agreed. Late payments may incur interest and admin fees (8% above Bank of England base rate + £25 admin fee).
  9. Recleans & Complaints
    • If unhappy, contact within 24 hours with details and photos. We may offer a free reclean at our discretion. Complaints after 24 hours may not qualify.
  10. Pets
    • Inform us if pets are present. We do not clean up pet waste unless agreed. Aggressive animals must be secured.
  11. Force Majeure
    • Not liable for cancellations/delays due to circumstances beyond control (extreme weather, illness, traffic, strikes, etc.).
  12. Right to Refuse Work
    • (Repeated) We reserve the right to refuse or cancel for unsafe conditions, abuse, discovery of biohazards, etc.
  13. Long Stay Cleaning Surcharge
    • For stays exceeding 14 consecutive days, a Long Stay Cleaning Surcharge of (FROM) £25–£50 will be applied at the end of the booking; separate fee if full deep clean required.
  14. Privacy
    • We do not share personal information with third parties except where required by law or necessary for service delivery.

Terms & Conditions (formal full section)

TERMS AND CONDITIONS:
Last updated: May 03 2025

  1. Definitions  (full list of definitions for The Company, Cleaner, Client, Client’s Address, Commercial Cleaning Services, Cleaning Visit, Booking Date, etc.)

(Full Definitions text and repetition of headings as published.)

  1. Contract  These Terms and Conditions represent a contract between Cleaning Solution Bristol LTD and the Client. Client’s use of services constitutes acceptance. Terms override client’s terms unless agreed in writing by a director. No changes valid unless director approves. Non-solicitation clause: Client agrees not to directly or indirectly employ the Company’s current or former cleaners for competitive or similar work within six months of their employment; breach may result in compensation claims.
  2. Quotations  Cleaning Services charged per job per timescale, condition, location, materials, rooms, health & safety, required staff/equipment. Company may amend initial quotation if client’s requirements change.

(Additional clauses continue  including payment policies, policy for repeated late payments, rights to suspend services, etc.)

Policy for Repeated Late Payments: three-strike policy after three instances, payment terms may be adjusted to weekly or require payment in advance.

Cleaning Solution Bristol LTD  Company No. 12974269

Linen Service Agreement

Linen Hire Service Agreement ( includes the linen service terms, collection/delivery, damage/charging, replacement fees, cleaning expectations, and related policies as published on your terms page).

(Your page continues with detailed linen hire agreement text, privacy/legal basis, bank holiday policy, images, and contact details.)

Bank Holiday Policy

Bank Holiday Policy

Cleaning Solution Bristol LTD observes all official UK Bank Holidays.

  1. Service Schedule Adjustments  Regular services that fall on a Bank Holiday will either be rescheduled or cancelled with advance notice. Customers notified at least 7 days in advance.
  2. No Automatic Rescheduling  Missed services due to Bank Holidays are not automatically rescheduled unless agreed. Customer must contact us to request alternative date.
  3. Charges & Invoicing If service missed due to Bank Holiday and not rescheduled, no charge. If customer requests service on Bank Holiday, billed at double standard rate (Bank Holiday Premium). Applies to all services including linen delivery/collection.
  4. Linen Hire Considerations  Linen scheduled for collection/delivery on Bank Holiday moved to next working day unless agreed.
  5. Emergency Services  Limited emergency call-outs available at double rate; availability not guaranteed.


Full Terms & Conditions:

https://www.cleaningsolutionbristol.co.uk/terms-conditions